CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


Reviews

Quote reviewiconGreat Service
Car & Truck Care, near Moreno Valley, CA

I have been going to Small Car Service for years now and have never had a problem. Very professional and friendly. I would recommend to anyone who has car or truck problems. Even as simple as an oil change very affordable. Thank you Small Car Service you all are great.

Quote reviewiconGreat Service
Car & Truck Care, near Moreno Valley, CA

Well, another great job from Master Mechanic Josh and his team at Small Car Service, they replaced my 5.7 hemi on my 2009 Ram 1500 just before Christmas 2020 with a new remanufactured 5.7 hemi. My truck runs like new; I am incredibly happy with the outcome. I can tell you; this family-owned shop is great, very professional, and very trustworthy, great service and very reasonably priced. They have taken care of me many times, if you are looking for a great shop and great people this is where you want to take your car or truck to get it done right the first time. Check them out, you will not regret it.

Best repair shop EVER!!!! Josh, Katie, and Brian, are great! Josh knows just about everything about cars. Thank you so much guys, you are my heroes!!!!

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