RIGHT TO REPAIR

RIGHT TO REPAIR


Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.




Reviews

Quote reviewiconGreat Service
Car & Truck Care, near Moreno Valley, CA

I have been going to Small Car Service for years now and have never had a problem. Very professional and friendly. I would recommend to anyone who has car or truck problems. Even as simple as an oil change very affordable. Thank you Small Car Service you all are great.

Quote reviewiconGreat Service
Car & Truck Care, near Moreno Valley, CA

Well, another great job from Master Mechanic Josh and his team at Small Car Service, they replaced my 5.7 hemi on my 2009 Ram 1500 just before Christmas 2020 with a new remanufactured 5.7 hemi. My truck runs like new; I am incredibly happy with the outcome. I can tell you; this family-owned shop is great, very professional, and very trustworthy, great service and very reasonably priced. They have taken care of me many times, if you are looking for a great shop and great people this is where you want to take your car or truck to get it done right the first time. Check them out, you will not regret it.

Best repair shop EVER!!!! Josh, Katie, and Brian, are great! Josh knows just about everything about cars. Thank you so much guys, you are my heroes!!!!

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